Kentucky Department of Education

 

KETS Service Desk

Last Updated on Tuesday, October 20, 2009 at 5:02 AM

KETS Service Desk
Phone:        (502) 564-2002 (local)
                   (866) 538-7435 (toll free)
E-mail:        ketshelp@education.ky.gov

Web Support Form

Remedy Mid-Tier System

The Kentucky Education Technology System (KETS) Service Desk provides our customers with dependable and quality technical support.  We are here to aid in maximizing the benefits KETS technology will bring students, teachers, administrators, and department personnel throughout the Commonwealth of Kentucky. It is our pleasure to serve you!

 

  How Tos and Standards Documents
KETS Service DeskPhone: (502) 564-2002 (local)            (866) 538-7435 (toll free) E-mail: ketshelp@education.ky.gov Hours of Operation: Monday - Friday 7:30 AM - 6 PM Eastern Time The KETS Service Desk has created this "How To" section to provide our customers fast access to documents and sites that can assist you quickly and easily.


  KETS Tech Tips
The KETS Customer Service Center publishes a weekly tech tips article in the Commissioner’s Weekly Update.  Our articles, which focus on end user and emerging technology tips, are archived here. 


For more information contact:

KETS Service Desk
500 Mero Street, 14th Floor CPT
Frankfort, KY 40601
Phone: 1-866-538-7435
ketshelp@education.ky.gov
The KETS help desk is available to educators with computer questions

Create a Trouble Ticket or Monitor your Trouble Tickets Online

Now you can create a Trouble Ticket using our online support request form.  Simply fill out as much information on the form as you can and a technician will contact you as quickly as possible.

Online Support Request Form

You can also view your existing trouble tickets by logging into our Mid-Tier System. 

Remedy Mid-Tier System

This self-service tool also allows you to submit new trouble tickets directly to the Service Desk. 

Remedy Mid-Tier Documentation

Please contact the KETS Service Desk at (866) 538-7435 if you need any assistance.